Greg Roque Natividad
About
I'm a Senior Project Manager with 15 years of experience coordinating and delivering web and software applications, with most of that time spent in the travel and hospitality industry. I've built my career across mid-size outsourcing companies serving international clients, where I learned to keep complex, multi-team projects on time, within scope, and grounded in what stakeholders actually need. Right now I lead a portfolio of enterprise SaaS products at Luminary Digital Inc., working with delivery teams across React, Next.js, TypeScript, and NestJS on multi-tenant cloud infrastructure for clients across North America and Europe.
What I find most satisfying about this work is the coordination layer between technical teams and the people depending on their output. I've spent years refining how I run sprint planning, risk tracking, and client communication so that problems surface early and decisions don't get stuck waiting for information. I hold a BS in Computer Science from the Polytechnic University of the Philippines, and that technical background has consistently helped me ask better questions, read between the lines of a scope document, and earn the trust of engineering teams.
Skills
Projects
Rooche CRM Rollout 2
Led the rollout of a shared CRM across sales and support teams, replacing scattered spreadsheets with a single source of truth.
Experience
- I manage a portfolio of enterprise-level SaaS products for travel and hospitality clients across North America and Europe, overseeing delivery teams working on multi-tenant cloud infrastructure and ensuring roadmaps stay aligned with client expectations.
- I introduced standardized reporting processes that significantly improved delivery visibility for both internal teams and client stakeholders, reducing ambiguity and enabling faster decision-making.
- I work directly with client stakeholders to define sprint cadences, facilitate roadmap planning, and resolve blockers before they impact delivery timelines.
- Served as Team Lead to guide, mentor, and oversee junior project coordinators, establishing best practices for project delivery, task prioritization, and cross-team communication
- I took ownership of several large-scale client engagements in the hospitality SaaS space, managing cross-functional teams building and maintaining booking and property management platforms.
- I led end-to-end project planning from discovery through deployment, maintaining risk registers and ensuring scope, schedule, and quality targets were consistently met.
- I served as the primary point of contact for client escalations, which directly contributed to measurable improvements in client satisfaction scores across my engagements.
- I coordinated closely with development, QA, and design teams to keep delivery pipelines flowing and stakeholder expectations well managed.
- I coordinated the delivery of digital content platforms and web applications for travel and tourism brands, aligning design, development, and QA teams around shared delivery goals.
- I maintained comprehensive project documentation and ran weekly status meetings that kept stakeholders informed and deliverables on track.
- I managed client expectations through clear and consistent communication, building trust and reducing the frequency of late-stage scope changes.
- I tracked deliverables across concurrent workstreams, flagging risks early and escalating issues to ensure timely resolution.
- I supported the build and maintenance of client websites and e-commerce stores for hospitality and retail clients across US and UK markets, tracking task progress and preparing regular status reports.
- I scheduled and facilitated team meetings, coordinated between developers and account managers, and helped ensure deliverables were completed to client specifications.
- I flagged risks and issues to senior coordinators, developing a disciplined habit of proactive escalation that became central to my project management approach.
- I gained foundational experience using project management tools to track multi-team workstreams and maintain delivery accountability.
- I supported a delivery team building web applications for BPO sector clients, helping maintain project schedules and coordinating communication between developers and clients.
- I assisted with project documentation and status tracking under the supervision of a senior project manager, building a strong foundation in structured delivery processes.
- I learned how disciplined project management practices keep cross-functional teams aligned and deliveries on schedule, a principle that has guided my entire career since.